Sintez NPO LLC · every engagement under contract

IT infrastructure and development, end to end

We design, install and administer networks, servers and corporate services. We take over the entire IT scope of your company — from cable trays and Wi-Fi to cloud, security and custom software.

  • Response from 15 minutes
  • 24/7 monitoring
  • SLA written into the contract
  • Remote support nationwide
One contractorinstead of five separate vendors
Transparent quotesscope and cost fixed up front
Documentationdiagrams, network records, runbooks
No lock-inthe infrastructure stays yours

Services

The full IT scope of a business

We cover infrastructure completely: design, hardware supply and installation, configuration, round-the-clock support, and development of whatever is missing.

Networks & cabling

Design and installation of local networks, structured cabling systems and Wi-Fi coverage. VLAN segmentation, routing, and linking offices and branches into one protected network.

  • Site survey and network design
  • Cable trays, cabling, server racks
  • Switch and router configuration
  • Site-to-site VPN between locations

Servers & administration

We deploy and maintain server infrastructure: domain controllers, file and mail services, ERP and accounting systems, databases, virtualisation and clustering.

  • Linux and Windows Server
  • Virtualisation and containers
  • Resource monitoring and alerting
  • Scheduled updates and patching

Cloud infrastructure

We move services to the cloud or build a hybrid setup: capacity planning, migration without downtime, autoscaling and standby sites.

  • Assessment and migration plan
  • Hybrid office-plus-cloud setup
  • Redundancy and geo-replication
  • Cloud spend under control

Information security

We protect the perimeter and the data: firewalls, access segregation, endpoint protection, encrypted channels, and control over contractors and remote staff.

  • Firewall and NAT policy setup
  • Role-based access model
  • Secure remote access
  • Backups with verified restores

Development & integrations

We build what is not available off the shelf: internal web services, customer portals, integrations between ERP, CRM and warehouse systems, bots and routine-task automation.

  • Web applications and admin panels
  • API integrations with external systems
  • Automated reporting
  • Taking over and extending existing code

Managed support

A dedicated help line for your staff: ticketing, remote assistance, on-site engineer visits, hardware and licence inventory, and a monthly incident report.

  • Single point of contact for tickets
  • Agreed response times
  • Hardware inventory tracking
  • Monthly report on work done

Need something that is not on the list? We work as your in-house IT department — describe the situation and we will propose a solution.

How we work

From the first call to ongoing support

Every stage ends with a document: a report, a design, a hand-over certificate or a runbook. You always know what has been done and what comes next.

  1. 01

    Audit and survey

    We visit the site or connect remotely and document the current state of the network, servers and services. Risks and bottlenecks are recorded explicitly.

    Deliverable: report with an infrastructure map
  2. 02

    Design and quote

    We propose a solution that fits the task and the budget, and cost out hardware and labour. If the project needs phasing, we split it into stages.

    Deliverable: technical design and a fixed quote
  3. 03

    Implementation

    Supply, installation, configuration and migration. Anything that affects users is scheduled outside business hours so operations never stop.

    Deliverable: working system and as-built documentation
  4. 04

    Ongoing support

    We add monitoring, handle tickets, keep the infrastructure updated and develop it further. Each month we show what happened and what is worth improving.

    Deliverable: support contract with an SLA

Support plans

Managed service options

Pricing depends on the number of workstations and servers and on the response time you need. The packages below are typical; the exact figure follows the audit.

Basic

For a small office that needs an IT specialist on call.

from RUB 15,000/mo

  • Up to 15 workstations
  • Remote support during business hours
  • Response within 4 hours
  • One scheduled on-site visit per month
  • Monitoring of key nodes
Discuss

Enterprise

For companies with branches and downtime-critical services.

custom

  • Multiple sites and branches
  • 24/7 support line
  • Response from 15 minutes, SLA in the contract
  • Dedicated engineer and technical account manager
  • High availability and standby sites
  • Infrastructure roadmap
Request terms

One-off work — network installation, server setup, migration, development — is quoted per project at a fixed price, with no managed-service contract required.

Industries

Who we work with

Infrastructure requirements differ from sector to sector — we account for that from day one.

Offices and business centres Retail and warehousing Manufacturing Construction Medical centres Education Hospitality chains Logistics and transport Hotels Public sector organisations

Company

SYNTEZ IT — the engineering arm of Sintez NPO

We bring the scattered pieces of a company's IT estate into one managed system: network, servers, workstations, services and data. Hence the name — synthesis.

We operate formally: contract, invoice and closing documents, with VAT handled according to our tax regime. We are set up to work with public sector organisations and to take part in tenders. Infrastructure and credentials always remain with the client — we do not create dependence on the contractor.

  • Our own engineers, no reselling tickets to third parties
  • Responsibilities and deadlines fixed in the contract
  • Documentation and diagrams handed over for all work performed
  • Remote support nationwide; on-site visits by arrangement

Legal details

Full legal name
Sintez Research and Production Association Limited Liability Company
Short name
OOO NPO «Sintez»
Tax ID (INN)
0800032675
KPP
080001001
Registration no. (OGRN)
1250800007105
Incorporated
19 August 2025
Share capital
RUB 8,500,000
Director
Valery G. Vakorin
Registered address
81g Yu. Klykova St., office 2, Elista, Republic of Kalmykia, 358003, Russia

FAQ

Frequently asked questions

Do you only work in Elista?

No. Most work — server and network administration, cloud, development and user support — is done remotely, so we serve clients across Russia. Installation work and engineer visits are arranged separately.

We already have a system administrator. What do you add?

We often act as second-line support: we take on servers, network, security and backups while your in-house specialist looks after users. We also provide cover during holidays and sick leave.

What does the free IT audit include?

We review the infrastructure remotely or on site, produce a network diagram and a service inventory, and flag risks: missing backups, outdated software, weak access controls. You keep the report even if you do not proceed with us.

How is the price calculated?

Managed service pricing follows the number of workstations and servers and the response time required. Project work is quoted from a bill of materials: hardware, materials, installation, configuration. Both figures are fixed before work begins.

How do you handle access to our systems?

We work under named accounts with least-privilege rights, keep an action log, and sign a non-disclosure agreement. All accounts, domains and licences remain owned by the client.

Can we order development only, without a support contract?

Yes. Web services, integrations and automation are a separate line of work and do not require a managed-service contract. Technical support for the solution can be added after launch if you want it.

Contact

Tell us about the task

Describe what needs doing and we will come back with questions and a preliminary estimate within one business day. The first consultation and the audit are free.

  • E-mail info@sinteztech.link
  • Telegram @syntez_it
  • Address 81g Yu. Klykova St., office 2, Elista, Republic of Kalmykia, 358003, Russia
  • Hours Mon–Fri 09:00–18:00 (MSK) · emergency requests from managed-service clients handled around the clock

Request a consultation

We never pass your details to third parties and we do not send marketing e-mail.